--- title: The Yooz Client Service Difference - Your Yooz Support Team description: Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. image: https://yooz-2205679.hs-sites.com/hubfs/Yooz-Feature-300x175-1.jpg --- [![Logo-BR](https://yooz-2205679.hs-sites.com/hs-fs/hubfs/%5BNORAM%5D/Logo-BR.png?width=400&height=129&name=Logo-BR.png) ](https://www.getyooz.com) [![Request a Demo](https://no-cache.hubspot.com/cta/default/2205679/f3768387-8b1d-4473-8d92-8161912ef2aa.png)](https://cta-redirect.hubspot.com/cta/redirect/2205679/f3768387-8b1d-4473-8d92-8161912ef2aa) [![Request a Demo](https://no-cache.hubspot.com/cta/default/2205679/f3768387-8b1d-4473-8d92-8161912ef2aa.png)](https://cta-redirect.hubspot.com/cta/redirect/2205679/f3768387-8b1d-4473-8d92-8161912ef2aa) # The Yooz Client Service Difference Our expert onboarding and training services options have helped thousands of our clients and their teams succeed in automating their AP workflow. We’ll onboard your users, then configure permissions, teams and workflows. [![Contact Support](https://no-cache.hubspot.com/cta/default/2205679/6e6977f3-f7d2-4387-a70e-19849a34fe67.png)](https://cta-redirect.hubspot.com/cta/redirect/2205679/6e6977f3-f7d2-4387-a70e-19849a34fe67) ## With a 4.5 out of a 5.0 client satisfaction score, we take our client experience seriously. 98% Satisfaction We continuously assess our customers' satisfaction at every step of their journey : each time closing a case and monthly. 3h Support As soon as it arrives, each user request integrates an automated and tracked process of support and dispatching. 7h Resolution Restoring operational conditions is the focus of your Support Engineer who mobilizes the appropriate project and R&D resources. ## Complete Technical and Functional Support Readily Available After production, Yooz support becomes your technical contact. They will take care of all of your requests: technical issues, requests for assistance or help evolving your account to fit your growing needs. When needed, we also offer our clients additional assistance through our [UpToYooz](http://yooz-2205679.hs-sites.com/uptoyooz?hsLang=en) Service Package options. ![Yooz-Note](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz-Note.png) **Customer Satisfaction** A fundamental principle based on a relationship of mutual and strong trust with our customers. ![Yooz-2020-Icons-PageSupport-Web-PriseEnCharge](https://cdn2.hubspot.net/hubfs/2205679/Yooz-2020-Icons-PageSupport-Web-PriseEnCharge.svg) **Supported** We provide personalized support and follow-up to each of our customers. ![Yooz-2020-Icons-PageSupport-Web-Resolution](https://cdn2.hubspot.net/hubfs/2205679/Yooz-2020-Icons-PageSupport-Web-Resolution.svg) **Resolution** We work to detect potential issues and anticipate their resolution.  ## Global Support ![Yooz-CarteMonde-2020-03-usa-eu](https://yooz-2205679.hs-sites.com/hubfs/Yooz-CarteMonde-2020-03-usa-eu.png "Yooz-CarteMonde-2020-03-usa-eu") ## Your Yooz Support Team Our support team is the frontline in making sure our customers are properly onboarded and activated on the Yooz AP automation platform. It is the responsibility of the Customer Success Managers (CSM) to drive customer adoption and success with the Yooz customers. This team will work hand-in-hand with your team to get up and running and then be there to answer any questions you may have along your partnership with Yooz.  [![Contact Support](https://no-cache.hubspot.com/cta/default/2205679/6e6977f3-f7d2-4387-a70e-19849a34fe67.png)](https://cta-redirect.hubspot.com/cta/redirect/2205679/6e6977f3-f7d2-4387-a70e-19849a34fe67) ![Yooz-Support-Mourad](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz-Support-Mourad.jpg) Mourad Head of Support FR - EN - UK - SP ![Yooz_Cyril_33230_black and white-2](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz_Cyril_33230_black%20and%20white-2.jpg) Cyril Technical Support Team Leader FR - EN ![Yooz_Jairo_bw](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz_Jairo_bw.jpg) Jairo Customer Support Specialist EN ![Yooz_Rex_3558_a_black and white](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz_Rex_3558_a_black%20and%20white.jpg) Rex Customer Support Specialist EN ![Yooz_Sharlonda_Thomas_1445_a_black and white](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz_Sharlonda_Thomas_1445_a_black%20and%20white.jpg) Sharlonda IT & Customer Support Specialist EN ![Yooz-Support-Maxime](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz-Support-Maxime.jpg) Maxime Customer Support Specialist FR ![MohamedBOUZROUDDAH_Picture](https://f.hubspotusercontent20.net/hubfs/2205679/MohamedBOUZROUDDAH_Picture.jpg) Mohamed Customer Support Specialist FR ![Photo_Laura_Fuster](https://f.hubspotusercontent20.net/hubfs/2205679/Photo_Laura_Fuster.png) Laura Customer Support Specialist FR ![Portraitjpg-1](https://f.hubspotusercontent20.net/hubfs/2205679/Portraitjpg-1.jpeg) Bruno Customer Support Specialist FR ![Yooz-Support-OVA](https://f.hubspotusercontent20.net/hubfs/2205679/Yooz-Support-OVA.jpg) Osvaldo Customer Support Specialist FR - UK - SP ![12](https://f.hubspotusercontent20.net/hubfs/2205679/12.png) Clémence Support Assistant FR - UK - SP ![SCA](https://f.hubspotusercontent20.net/hubfs/2205679/SCA.jpg) Sara Support Technician FR - UK ![PHOTO PROFIL 2](https://f.hubspotusercontent20.net/hubfs/2205679/PHOTO%20PROFIL%202.png) Léo Support Technician FR [![Logo-BR](https://2205679.fs1.hubspotusercontent-na1.net/hubfs/2205679/%5BNORAM%5D/Logo-BR.png) ](http://yooz-2205679.hs-sites.com) Yooz provides the smartest, most powerful,and easiest-to-use cloud-based E-invoicing and Purchase-to-Pay (P2P) automation solution. It delivers unmatched savings, speed, and security with affordable zero risk subscriptions to more than 5,000 customers and 300,000 users worldwide. Subscribe to Our Blog Looking for something? [** ](https://twitter.com/WhyYooz) [** ](https://linkedin.com/company/yooz) [** ](https://www.youtube.com/channel/UCWVyKOBcaWHZbc7O-HZci3Q) [** ](https://www.facebook.com/GetYoozOfficial) [** ](https://instagram.com/GetYooz) ![](http://www.googleadservices.com/pagead/conversion/1018749451/?label=5x5MCLzTzGkQi8Tj5QM&guid=ON&script=0)